Policy

**Privacy Policy**

At Universal Samadhan, we are committed to providing our customers with high-quality services and protecting their privacy. This policy outlines our practices for handling personal information and how we use it to provide our services, including physiotherapy and pest control services.

**Types of Personal Information We Collect**

When you use our services, we may collect the following types of personal information:

- Contact information such as your name, address, phone number, and email address.

- Payment information such as credit/debit card or bank account information.

- Technical information about your device (for repair services).

- Medical history and relevant health information for physiotherapy services.

- Details of pest-related issues and property access information for pest control services.

**How We Use Your Personal Information**

We use your personal information for the following purposes:

- To provide you with the services you have requested, such as laptop/desktop rental, physiotherapy, pest control, and repair services.

- To communicate with you about your services, including scheduling appointments, providing status updates, and processing payments.

- To improve our services and better understand our customers' needs.

- To comply with legal and regulatory requirements.

**Data Security**

We take data security seriously and have implemented industry-standard security measures to protect your personal information. However, no system can guarantee complete security, and we cannot be held responsible for unauthorized access or disclosure of your personal information.

**Data Retention**

We will retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by law.

**Third-Party Access**

We do not share your personal information with third parties, except as necessary to provide you with the services you have requested or to comply with legal or regulatory requirements.

**Physiotherapy Services Policy**

When you engage in our physiotherapy services, we may collect and use your personal information in the following ways:

- To assess your health condition and provide tailored physiotherapy treatments.

- To schedule and communicate appointments, treatment plans, and updates.

- To process payments and manage billing for the physiotherapy services rendered.

- To ensure compliance with legal and regulatory requirements.

**Pest Control Services Policy**

When you engage in our pest control services, we may collect and use your personal information in the following ways:

- To assess your property and pest control needs.

- To schedule and communicate appointments, treatments, and updates.

- To process payments and manage billing for the pest control services rendered.

- To ensure compliance with legal and regulatory requirements.

**Your Rights**

You have the right to access, update, or delete your personal information at any time. You can also opt-out of receiving marketing communications from us. To exercise your rights, please contact us using the information below.

**Terms and Conditions**

By using our services, customers agree to our terms and conditions.

- Customers must provide accurate and complete information when renting a laptop/desktop.

- Customers are responsible for the equipment they rent and must use it in a reasonable manner.

- Customers are responsible for any damages to the rented equipment and must pay for repair or replacement.

- We reserve the right to terminate services if customers violate our terms and conditions.

**Pricing (in INR):**

- Laptop/desktop rental service - Starting at INR 700 per month.

- Laptop/desktop repair service - Prices vary based on the extent of the damage and required repairs.

- Physiotherapy service - Starting at INR 300 per session/visit.

- Pest control service - Prices vary depending on the type and extent of infestation.

**Refund and Cancellation Policy**

- Laptop/desktop rental service - Customers may cancel their rental at least 12 hours before the scheduled delivery time without incurring any charges. Delivery charges will be applied for cancellations made after this time.

- Laptop/desktop repair service - No refunds will be given once repairs have been completed.

- Pest control service - Customers may cancel their appointments 24 hours in advance. Late cancellations may incur a fee.

**Shipping Policy**

- Laptop/desktop rental service - We offer free delivery and pickup within the city limits.

- Laptop/desktop repair service - Customers are responsible for shipping their devices to us for repairs. We will ship the device back to the customer once repairs have been completed.

**Shipping and Delivery Policy**

- International buyers: Orders are shipped and delivered via registered international courier companies and/or International speed post only.

- Domestic buyers: Orders are shipped through registered domestic courier companies and/or speed post only.

- Order processing time: Orders are shipped within 0-2 days from the date of order confirmation or as per the agreed delivery date at the time of order confirmation.

- Delivery timeframe: The delivery of the shipment is subject to the norms of the respective courier company or post office.

- Liability for delivery delays: UNIVERSAL SAMADHAN is not responsible for any delay in delivery caused by the courier company or postal authorities.

- UNIVERSAL SAMADHAN's guarantee: The company ensures to hand over the consignment to the courier company or postal authorities within 0-2 days from the date of order and payment, or as per the agreed delivery date.

- Delivery address: All orders will be delivered to the address provided by the buyer during the order placement.

- Delivery confirmation: The delivery of services will be confirmed via email to the mail ID specified during registration.

- Helpdesk contact: For any issues in utilizing their services, buyers can contact the helpdesk at support@universalsamadhan.com.

**Contact Us**

If you have any questions or concerns about our service policy, privacy policy, physiotherapy services, pest control services, or if you would like to exercise your rights regarding your personal information, please contact us at support@universalsamadhan.com.

**Changes to Our Policy**

We may update our service policy, privacy policy, and physiotherapy and pest control services policy from time to time to reflect changes in our services or applicable laws and regulations. We encourage you to review these policies periodically to stay informed about our practices. 

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This version now includes the pest control services alongside the other services provided by Universal Samadhan.