Policy

Privacy Policy & Service Agreement

Universal Samadhan

1. Privacy Policy

Commitment to Privacy At Universal Samadhan, we are committed to providing our customers with high-quality services and protecting their privacy. This policy outlines our practices for handling personal information and how we use it to provide our services, specifically Laptop/Desktop Rental and Repair Services.

Types of Personal Information We Collect When you use our services, we may collect the following types of personal information:

• Contact information: Name, address, phone number, and email address.

• Payment information: Credit/debit card or bank account details.

• Technical information: Device specifications and password/access details (strictly for repair services).

How We Use Your Personal Information We use your personal information to:

• Provide the rental or repair services you have requested.

• Communicate with you regarding appointments, status updates, and billing.

• Improve our service offerings and understand customer needs.

• Comply with legal and regulatory requirements.

Data Security & Retention We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot be held responsible for unauthorized access. We retain personal information only as long as necessary to fulfill the service purpose or as required by law.

Third-Party Access We do not share your personal information with third parties, except as necessary to deliver the requested services (e.g., courier partners) or to comply with legal requirements.

Your Rights You have the right to access, update, or delete your personal information or opt-out of marketing communications by contacting us.

2. Terms and Conditions

By using our services, customers agree to the following terms:

A. General Terms

• We reserve the right to terminate services if customers violate these terms.

• Pricing and availability are subject to change.

B. Laptop/Desktop Rental Specific Terms

• Accuracy: Customers must provide accurate and complete personal and address information when renting equipment.

• Usage: Customers are responsible for the rented equipment and must use it in a reasonable manner.

• Liability: Customers are fully liable for any damages to the rented equipment during the rental period and must pay for necessary repairs or full replacement.

C. Repair Service Specific Terms

• Data Backup: While we take care of your device, customers are recommended to back up their data before handing over devices for repair.

• Assessment: Final pricing for repairs is subject to physical verification of the defect.

3. Pricing, Refunds, and Shipping

Pricing (in INR)

• Rental Service: Starting at INR 700 per month.

• Repair Service: Prices vary based on the extent of damage and required spare parts.

Refund and Cancellation Policy

• Rental Service: You may cancel at least 12 hours before the scheduled delivery time for a full refund. Cancellations made within 12 hours of delivery will incur delivery charges.

• Repair Service: No refunds are provided once repairs have been completed.

Shipping & Delivery (Domestic & International)

• Rental Logistics:

  • We offer free delivery and pickup within city limits for rental equipment.

• Repair Logistics:

  • Customers are responsible for shipping their devices to our center for repairs.

  • We will ship the repaired device back to the customer upon completion.

• General Shipping Terms:

  • Carriers: Orders are shipped via registered international/domestic courier companies or Speed Post.

  • Processing Time: Orders are processed and handed over to couriers within 0-2 days of confirmation.

  • Liability: Universal Samadhan is not responsible for delays caused by the courier company or postal authorities.

  • Confirmation: Delivery details will be sent to your registered email.

4. Contact Us

Helpdesk & Inquiries For questions regarding this policy, privacy rights, or service issues, please contact us at:

• Email: support@universalsamadhan.com

Policy Updates We may update this policy periodically to reflect changes in our services or legal requirements. We encourage you to review this document regularly.